课程目标
　　管理的实质是通过下属之力将工作完成。管理者的核心任务是选拔、辅导、激励下属团队向明确的目标努力。现代企业管理的实践证明，人力资源管理技能是所有优秀管理者必备的管理技能之一。本课程从部门经理日常管理的角度进行设计，帮助部门管理人员了解人力资源的重点工具，系统地掌握选拔、辅导、激励员工的方法，快速提升本部门的整体绩效。

课程大纲:
1.案例导入：新的挑战——接管新团队
管理者需要具备哪些胜任素质
部门经理需要具备的人力资源管理技能
创建良好的工作环境
团队绩效的SWOT分析

2.目标设定与绩效辅导
绩效的性质和影响因素
部门经理和人力资源部门的配合
如何为下属设定目标
如何量化定性目标
年度计划应包括的主要内容
绩效评估与面谈
如何根据绩效为下属进行培训需求分析
有效的绩效辅导

3.员工的激励与培养
员工流失原因分析
制定留人计划
对员工进行高效激励的方法
激励模型在企业中的运用

4.人员筛选
部门经理在招聘中扮演的角色
面试礼仪
结构化面试流程
行为描述式面试问题设计和操作技巧
面谈记录整理和录用决策分析

1. Case study: new challenges—take-over of a new team
Competence needed by a successful manager
HR management skills needed by department managers
Creating sound working environment
Analyzing the team members’ performance (SWOT)

2. MBO and performance coaching
Nature and influencing factors of the performance
Cooperation of department managers and HR
How to define the business objective for your staff
How to make objectives measurable
What should be covered in the annual plan
Performance evaluation and interview
How to analyze training needs for the staff according to performance evaluation
Employee coaching

3. Motivation and improvement of the staff
Why staff leaves
Building retention plan
Methods of highly efficient motivation
Application of motivation model in the enterprise

4. Recruitment
The role played by line managers
Etiquettes on interview
Structural interview process
Question design and operation skills
Interview minutes and analysis of decision-making

讲师介绍：专家。